FAQ
Frequently Asked Questions
1. Where do your meats come from?
Our beef and lamb are imported from various countries such as Australia, Japan and New Zealand. Our poultry are mainly from Malaysia and Thailand.
2. Are your meats halal?
All our ingredients are sourced from halal-certified suppliers.
3. How is the meat packed and delivered?
We use insulated packaging and ice packs for delivery.
4. How long does delivery take?
Orders are usually delivered within 2–3 working days, depending on your location. Same-day delivery may be available in selected areas (Klang Valley).
5. What are your delivery charges?
Kindly refer to this page for all delivery info.
6. Do you deliver outside Klang Valley?
Yes. We offer delivery to most states in West Malaysia using cold-chain logistics partners.
7. How should I store the meat upon receiving it?
Please place all items in the freezer immediately to maintain freshness and food safety. You may defrost items in chiller 24 hours before cooking to enjoy the best quality.
8. Do you offer refunds or replacements?
If you receive the wrong item, contact us within 2 hours via WhatsApp with proofs. We’ll assist with replacements or refunds where applicable. For more information, kindly refer to this page.
9. Can I change or cancel my order?
No changes or cancellations can be made once your order is processed.
10. What payment methods do you accept?
We accept major payment gateways like FPX, credit/debit cards, and e-wallets.
11. Can I walk in and purchase directly from Meat Mode?
Sorry, we don’t accept walk-in purchases. Every order is cut and prepared fresh only after it is placed, so we don’t keep ready stock on hand.
You’re welcome to self-pick up instead: place your order online and choose Pickup at checkout. Your order will be ready in 2–4 days, and we’ll notify you once it’s ready.
- Pickup address: 10, Jalan 14, Taman Desa Jaya, 52100 Kuala Lumpur
- Pickup hours: Tuesday–Saturday, 1pm–6pm
- Please WhatsApp us at +6011-1334 1735 when you’re on the way.
12. Can I change the delivery address after placing an order?
For delivery efficiency, address changes aren’t possible after placing an order.
You may reach out to our team at +6011-13341735 (WhatsApp), we will get into help as soon as possible.