Refund & Return Policy
Refund & Return Policy
Meat Mode is operated by Mesra Beef (Registration No. 202503116210 (JM1022181-T)), 10, Jalan 14, Taman Desa Jaya, 52100 Kuala Lumpur, Malaysia.
Change of mind
Our products are frozen, perishable food cut to order, so we cannot accept returns or give refunds for change of mind once an order has been delivered.
Damaged, spoilt or wrong items
If your order arrives damaged, spoilt, unsealed, or with the wrong item, please contact us within 2 hours of receiving it:
- WhatsApp +6011-1334 1735 or email mesrabeef@gmail.com
- Include your order number and clear photos or a video of the issue
- For wrong items, keep them sealed, unused and uneaten in their original packaging
What happens next
- We will reply within 1 working day to confirm whether your case is approved.
- If approved, you can choose a replacement or a full refund of the affected items.
- Refunds are made to your original payment method within 7 working days of approval. Your bank may take a few extra days to show it.
- Replacements are delivered on the next available delivery slot. A delivery fee applies to replacement deliveries.
Unavailable items
If an item you ordered becomes unavailable, we will tell you as soon as possible and you can choose a full refund to your original payment method or store credit.
Delivery delays
We are unable to refund delays caused by factors outside our control, such as weather, road closures or incorrect delivery details.
Contact
WhatsApp +6011-1334 1735 | Email mesrabeef@gmail.com | Monday to Friday 9am to 5pm, Saturday 9am to 1pm